Customer Service Representative (Full-Time)

WANTED: Outgoing professional with a demonstrated background in providing superior, high level customer service.

We are seeking to hire an enthusiastic Customer Service Representative to support our customers from our Richmond, Vermont office.

This is a full-time role during normal business hours, 8:30 AM – 5 PM.  We support our clients primarily by phone and email.

Excellent benefits including: 

  • Health
  • Dental
  • 401K
  • Paid vacation + birthday & stock market holidays off
  • Wellness monthly benefits
  • Fun company outings
  • and more

The ideal candidate will have client management experience along with sales  and have an interest in learning about investments and the stock market. Excellent written and verbal communication skills are important in this role.

Responsibilities:

  • Answer in-bound customer phone calls.
  • Place outbound phone calls to welcome new subscribers.
  • Resolve all customer issues to ensure 100% satisfaction.
  • Timely response to customer emails.
  • Pick-and-pack new member welcome packages.
  • Schedule On-Boarding sessions with new customers to ensure they are successful from the start!
  • Support V.I.P. clients by helping them transition to other products.
  • Share client feedback to help our company improve the subscriber experience.

Qualifications:

  • Client management experience
  • Strong customer orientation.
  • Enjoy people and talking on the phone.
  • Ability to organize and manage multiple priorities.
  • Computer proficiency.
  • Flexibility – Able to adapt successfully to changing situations. We are a small company so this is VERY important.
  • Self Motivation
  • Sales experience is also beneficial.

Are you excited about this opportunity?  Do you have a passion for helping people and serving customers? Please email us a cover letter and your resume to jobs@wyattresearch.com 

About Wyatt Investment Research

Wyatt Investment Research was founded in 2001 and is an online publisher of financial advice for individual investors.  Our goal is to help investors beat the market by finding sound investments with great potential.

We are a small and locally owned investment publishing company. We’re seeking employees with the drive and enthusiasm required to play an instrumental role in the growth of our business.  For more information about Wyatt Investment Research, please visit www.wyattresearch.com.