How do I enter an international postal code?
Our system will accept non-US postal codes. Please only enter letters or numbers with no spaces or punctuation.
What does it mean by “only alpha-numeric characters”?
Your user name and password can only contain letters and numbers. It will not accept spaces, punctuation, or other symbols.
Why am I receiving a “No Input” error?
Check your browser’s security settings to make sure cookies are enabled and resubmit the subscription form. You may need to call Customer Service at (866) 447-8625 to make sure we have received your subscription if you continue to receive this error.
What am I receiving an “Invalid Account Number” error?
This generally means your credit card information was entered incorrectly. Please check your card number and try to enter again, do not use spaces or dashes. Call Customer Service at 866-447-8625 if it is still not accepted. Do not make multiple attempts as this may result in multiple charges to your card.
When will my subscription renew?
For your convenience, your subscription will be set up to automatically renew using the credit card information you provided. In general, if you start a subscription at a normal (non-special) rate and term then your subscription will automatically renew at the beginning of the next term. For example, if you sign up for an annual subscription then your subscription will automatically renew and your credit card will be charged one year from the date that you started; likewise for monthly, quarterly, semi-annual, and bi-annual subscriptions.
If you do not want your subscription to automatically renew, please call or email us to request that option be disabled on your account. This will not immediately terminate your subscription but you will stop receiving your subscription on the last date of your current subscription period.
Accessing Subscriber Content
How do I log in?
Enter your email address and password in the “Wyatt Research Login” box at the top of the web page.
What is my user ID and password?
Your user ID is the email address you used when you subscribed. You created your own password as part of the subscription form.
How do I find my password?
If you don’t remember your password, click the “Forgot Password” link in the login box. This will email you a link that you can use to reset your password. Please be aware that this link will expire within 4 hours. If the link expires before you are able to reset your password, you can use the “Forgot Password” link again to request a new one.
How do I change my password after I am logged in?
Click “Your Account” and then “Password”. Type your new password in the two boxes provided and click “Change”.
How do I access the special reports?
Once you are logged in, click the “Special Reports” tab on the navigation bar. This will take you to the page with all of the reports listed by date. Click on the title of the report to get the download link. Clicking the download link will open the report in Adobe Reader.
How do I get Adobe Reader?
Adobe Reader can be downloaded for free from: get.adobe.com/reader
I just subscribed and it shows I’m logged in, why am I still getting pages to sign up instead of the website content?
You may need to logout and log back in if you are unable to access paid subscription content immediately after subscribing. This resets your browser and our server to recognize that you are now a paid subscriber and that you are logged in to view content.
I am logged in but unable to see any premium content. Why does it show that I am no longer logged in when I go to a new page?
Please follow your browser’s instructions for enabling cookies. This can be found in the help section from your browser toolbar.
If you are using Microsoft Internet Explorer 8, please follow these steps to adjust your security settings:
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- Click on Trusted Sites (green check mark)
- Click the Sites button
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How do I unsubscribe from the free newsletters, such as Daily Profit, Resource Prospector, TradeMaster Market Forecast, The Strike Price?
You can manage any of your free subscriptions at: www.wyattresearch.com/unsub
How do I cancel a paid subscription?
Please call (866) 447-8625 or email us to cancel a paid subscription. You can use the “Contact Us” form on the website or email Customer Service at email@example.com. For fastest results please include the email address that you use to log in to your subscription.
What is your refund policy?
Each subscription has a risk-free trial period. Cancelling within this trial period entitles you to a full refund. Please consult the subscription form or contact us directly for more information about the length of the trial period for a specific publication.
Customer Service: 866-447-8625
Toll free: 866-447-8625
Wyatt Investment Research
C/O Business Financial Publishing
65 Railroad St
PO Box 790
Richmond, VT 05477